Ι. IDENTITY OF THE COMPANY
MiaElia.com is the e-shop created by the COMPANY for the online distribution of products. The COMPANY’s registered office is at Trigonas, Lesvos, 812 00, Greece. The e-shop operates at the electronic address www.MiaElia.com in conformance with the terms and conditions set out below.
The Company’s principal object is the optimal service and satisfaction of customers who will visit the web page of MiaElia.com through the building of trust.
The Company reserves the right to modify or renew the terms and conditions of transactions without notice; it assumes the obligation to inform consumers via the web page of MiaElia.com e-shop or/and any other suitable means about any change, modification or addition made. Any modification or renewal shall apply from the moment it is posted on the website of MiaElia.com
Any invalidity of some terms of the present shall not mean invalidity of the remaining terms. If the Company does not exercise any of its rights under these terms shall not constitute a waiver of such rights. The Company shall not be liable for any breach of these terms due to force majeure, such as extreme weather, earthquake, flood, fire, emergency state, etc.
The e-shop shall not be liable for any damage caused in relation to the use of the web page or for the content of any reference or link to external web pages and is not liable in any way for the content of the latter. Users fully assume the risk of damage or loss.
ΙΙΙ. PROTECTION OF PERSONAL DATA
Personal data are data that can be used to identify a natural person and the protection thereof is important for us. Our aim is to show the maximum honesty and transparency possible regarding the personal data we collect as well as the way we process them pursuant to the EU General Data Protection Regulation (GDPR). Our Company fully shares your concerns regarding your personal data.
The Company collects data from you through your interaction with it. We are careful to collect only essential data which are suitable and specific to the purpose for which they are intended.
Collection and processing in general are performed for various purposes as described below. These purposes include effective operation and the provision of optimal customer experience in relation to our products and services. Some of these data are provided directly by you when, for example, you create an account at the Company’s e-shop, or when you buy a product or contact us.
Data are processed on various legal reasons (“legal grounds”), such as your consent, our legal interests, the necessity to conclude and execute a contract with you as well as the conformance with our legal obligations for various purposes as described below.
Furthermore, we may obtain data from third parties. We protect the data we obtain from third parties in conformance with the practices described in the present, as well as any additional limitations imposed by the data provider.
You may refuse to provide personal data when asked to do so. However, for some of our Services and products some personal data are required so that we can offer you these services or products. If you choose not to register data that are necessary for the functioning and provision of a product or a service to you, you will not be able to use this product or service. Similarly, in cases where we are obliged to collect personal data in conformance with the law or for the purposes of concluding or executing a contract with you, if you do not provide your personal data we will not be able to conclude and execute the contract.
For further details about the Protection of Personal Data refer to the Protection of Personal Data Policy posted on the website of MiaElia.com e-shop.
Our website offers more setting choices for individual cookies. Furthermore, users may set their browsers so that it will not receive cookies, either in general or individually, or select that cookies are automatically deleted after leaving the web page.
V. CUSTOMER INFORMATION AND TYPE OF INFORMATION PROVIDED
MiaElia.com is committed to the quality, completeness and validity of information provided on the site only regarding the Company’s identity.
MiaElia.com shall not be liable for the content of any reference or link to external web pages and is not liable in any way for the content of the latter. Users fully assume the risk of damage or loss. Any links from MiaElia.com pages to other websites do not constitute a recommendation, approval or agreement by MiaElia.com.
These links are provided only for information purposes. Users are responsible for evaluating the content and usefulness of information obtained by other websites and they shall address any concerns regarding any external link to the administrator or the person responsible for such web page. If you choose to follow one of these links, the policies of such page will apply until you return to MiaElia.com.
VI. INTELLECTUAL PROPERTY
All content of my MiaElia.com, including images, pictures, graphics, texts and in general all files, is the intellectual property and trademarks of MiaElia.com and the Company and is protected by the relevant provisions of Greek and European law. Any copy, modification, alteration, configuration, reproduction, transfer, sale, republication, sending in any way of data or information (in whole or in part) provided on this website by any means or in any way without the Company’ prior written authorization is prohibited.
VII. SOCIAL MEDIA- HYPERLINK BANNERS
MiaElia.com e-shop does not control the availability, the content, the personal data protection policy, the quality and the completion of services of other websites and pages to which it redirects via hyperlinks or banners. Therefore, for any problem that may occur during visiting/using them, visitors or/and users should contact directly the relevant websites and pages that are solely liable for the provision of their services and MiaElia.com is not liable in any way. In no case whatsoever should it be interpreted that MiaElia.com adopts or accepts the content or services of these websites and pages to which it redirects or that it is connected to them in any other way.
1. Purchase process
Our aim is to serve you through a simple, quick and pleasant transaction process: Navigate in MiaElia.com, choose the products that interest you and that you wish to buy through MiaElia.come-shop. Add them to the “SHOPPING BAG” by clicking the relevant button (ΑDD TO BAG), which is the same for any purchase you make during your visit to MiaElia.com. In this way, you will create your order. Then, follow the steps of the short payment process (CHECK OUT) in order to complete your order, after filling in all the necessary fields with the information required. When the process is completed, you will receive a confirmation e-mail for your order.
If you wish to place a phone order, call us at (+30) 6948 046 559.
2. Product availability
Olive harvesting takes places from late October until December and, therefore, olive oil is expected to be sent in January so that the product you receive is as fresh as possible. For those who choose to subscribe from February until August, the product sent may originate from any “orphan” tree of the previous year, if available. Otherwise, your subscription shall apply for the next harvest.
3. Order cancellation
If, for any reason, you wish to cancel your order after it was placed and completed on MiaElia.com, provided that the products have not been sent yet and are still at our possession, you should contact Customer Service of MiaElia.com by e-mail at firstname.lastname@example.org or by phone at (+30) 6948 046 559.
4. Right of withdrawal/Product return
You reserve the right to return the products you bought from our e-shop within fourteen (14) days, pursuant to L. 2251/1994. You can send the products at your expense to the following address Trigonas, Lesvos, 812 00, Greece.
Withdrawal is without justification and you must return the product in the exact perfect condition in which you received it. In particular, the returned product must not be used, must be in perfect condition (“as new”), exactly as it was before it was sold, in its full original packaging (box, nylon, rubber foam, etc.) which must not have any tearing or tear/alteration, and must include all contents of the original packaging. Furthermore, for the return of the product to be accepted, the original proof of purchase must be shown (receipt, invoice) by the person who originally bought the product and whose details are written on the proof of purchase.
The return of the product is accepted only if you have already paid any amount incurred by the company regarding the shipping of the product as well as any shipping cost for returning the product.
IX. APPLICABLE LAW
In the event that any of these Terms shall be held invalid or is invalidated, this shall not affect the remaining Terms that shall remain in full force and effect.